Warranty
Velocity Warranty Statement
New Zealand Only
Velocity charging stations are covered by a three-year warranty valid from the original date of purchase. Velocity warrants that the EV charging station shall operate in accordance with the specifications and that the charging station shall be free of defects in materials and workmanship. The warranty is only for the benefit of the original customer and is not transferrable. The maximum liability shall be limited to the value of faulty products supplied. During the warranty period Velocity will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be guaranteed for only the unexpired portion of the original warranty or six months, whichever is greater.
The Velocity warranty excludes:
• Charging cables and any other connected equipment including adapters not supplied by Velocity.
• Physical and financial consequential loss or damage, whether from negligence or misuse of products.
• Any loss or damage to any property, injury to - or death of any persons caused by any negligent act or wilful misconduct of the customer or users.
• Product samples, demo units or prototypes.
• Damage caused by the customer, unauthorised repairs, modifications or addition of incompatible hardware.
• Damage caused by theft or vandalism or any other third-party act.
• Unauthorised opening of the charging station unit.
• Natural disasters: earthquakes, lightning, wind or water damage, or problems caused by fire or similar events
Owners Responsibility
The owner is responsible for the correct operation of the equipment as listed below.
a) Operation of Velocity in accordance with the operating instructions.
b) Regular property maintenance, that may affect Velocity, where applicable.
The correction of any non-product fault or problem is not covered by this Warranty.
The rights given by the Velocity New Zealand 3-year warranty are in addition to the owner’s statutory rights.